How can we help?

1. Download oneTap from the App Store
2. Create an account with your email
3. Choose the connections you want in your brief (Weather, Email, Calendar, Sleep, Tasks, Bank Accounts, Investments, WHOOP, Oura, News)
4. Pick the distracting apps to lock and set your morning lock window
5. Go to sleep. Wake up. Open oneTap.

Your 7-day free trial gives you full access to everything.

Open oneTap → Settings → Focus Lock → toggle off, or clear your app list. Either removes every restriction oneTap has set.

You can also revoke oneTap's access entirely in iOS Settings → Screen Time.

Usually a connection has expired — banks and Google both re-authenticate periodically. Open Settings → Connections and look for anything flagged Needs attention, then reconnect it.

If everything looks connected, pull down on the brief to force a refresh.

A few things to check:

• Re-authenticate: Go to Settings → Integrations → tap the integration → Reconnect. Tokens can expire.
• Check permissions: For Apple Health, go to iOS Settings → Privacy & Security → Health → oneTap and confirm the right categories are enabled.
• Check your internet connection: Integrations require a live connection when your brief loads.
• Force-refresh: Pull down on the brief screen to refresh.

If none of that helps, send us a message below with the integration name and we'll look into it.

Your wearable needs to have synced before your brief generates. WHOOP and Oura both sync when you open their app — if you're a heavy sleeper who checks oneTap first, try setting your brief time 15 minutes later.

For Apple Health, verify oneTap still has read access under iOS Settings → Health → Data Access & Devices → oneTap.

Some banks require OAuth, which by design has to happen in a real browser so you can verify the URL yourself. You'll land back in oneTap automatically when it finishes. If you get stuck on the handoff, force-quit and reopen oneTap — the connection usually completed on the bank's side already.

Check that Screen Time permission is still granted: iOS Settings → Screen Time → Apps & Websites Activity must be on, and oneTap needs Family Controls access. iOS occasionally drops this after a major update.

Then confirm your lock window in Settings → Morning Lock — a window that ended before you woke up won't lock anything.

Try restoring your purchase first:

1. Open oneTap → Settings → Subscription → Restore purchase

If that doesn't work, make sure you're signed into the same Apple ID used to purchase. If the issue persists, send us a message below and include the email on your oneTap account — we'll sort it out quickly.